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Former CBP Chief Information Officer and Assistant Commissioner Charles Armstrong Joins HAP as Strategic Technology Advisor

Key points:

  • Former CBP Chief Information Officer (CIO) and Assistant Commissioner Charles Armstrong joins HAP as a strategic technology advisor.
  • Armstrong will support HAP clients with strategic guidance related to enhanced border security and risk targeting through optimized technology services as well as the use of forensic technology and scientific data to support compliance program actions.
  • As Former Assistant Commissioner and CIO of the Office of Information and Technology (OIT), Charles managed nearly 1.3 billion dollars and a workforce of about 6000 Federal employees and contractors throughout the world, comprising $6.2B in program portfolios which included applied science technologies, non-intrusive inspection technologies, tactical communications, and information technology.
  • As one of the most influential technology leaders for the agency, Charlie compliments HAP’s recent addition of Former CBP Assistant Commissioner for the Office of Field Operations, Todd C. Owen, as a strategic advisor in early January and the new launch of the HAP ID Number to drive secure traceability information-sharing across industry importers on the processes by which their supply chain partners track materials or products and the conditions under which they were produced.

Retiring as one of the most influential technology leaders for the agency, Charlie’s 32 years of leadership and technology experience began in IT operations and management with the Department of Navy, followed by a career with the U.S. Customs Service and Customs and Border Protection (CBP).

Charlie was selected to serve as the first CIO of the Border and Transportation Services (BTS) agency during the inception and creation of The Department of Homeland Security (DHS), giving him exceptional institutional knowledge. His unique talents in security and technology positioned him to serve as the Deputy CIO at DHS for 3 years (and Acting CIO for 9 months). Charlie oversaw the establishment of OneNet, migration to a standardized email system, the acquisition and buildout of two DHS Data Centers and a cyber security program.

Charlie has broad knowledge of DHS Management, representation of DHS programs at OMB and both House and Senate, and the overall mission of the DHS.

In 2018, Charlie was selected be CBP’s Assistant Commissioner for Information and Technology. In this role Charlie oversaw Information Technology programs to support the CBP frontline mission. He provided leadership to Laboratories and Scientific Services, Tactical Radio Communications and O&M of Non-Intrusive Inspection Technology.

Charlie right-sized the $3B ACE program, modernized passenger processing, implemented virtualization and cloud computing and modernized the largest federal law enforcement tactical communications system.

Charlie is an alumni from Old Dominion University with a Bachelor of Science in Information Systems and a Master's Certificate in Management from National Louis University. He is a Harvard Senior Executive Fellow and a graduate of GSA’s Strategic and Tactical Advocates for Results (STAR) Program. His special interests in the technology security field led him to pursue credentials as a Certified Information System Security Professional (CISSP), serving him well as he oversaw the creation of two DHS data centers and remained responsible for their 24x7 security operations.

Today, Charlie remains an industry champion for improving secure information-sharing and delivering investment value. He serves at he co-chair of the Government Business Executive Form which address important government topics with industry leaders. He consults with industry across on requirements across Federal, State and Local government.

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